WE STRIVE TO BE AN
EXTENSION OF OUR
CUSTOMER’S BUSINESS
WE PRIDE
OURSELVES ON
INTEGRITY
From sales to customer service to packaging redesign, we strive to be an extension of our customer’s business to ease the private label-to-retail process. At Roehl, we handle all customer sales functions, making regular customer calls, developing and delivering sales and customer service presentations, and actively managing accounts from beginning to end.
Our Services
SALES
- Handle all cutomer sales functions
- Make regular customer calls and develop trust with the customer for a mutually benefical outcome
- Bring “no surprises” approach to doing business together
- Review, coordiante, and follow up on all aspects of the order and distribution issues
- Assist supplier in improving customer service performance
FREIGHT & INVENTORY MANAGEMENT
- Handle warehousing replenishment programs
- Review various methods and advantages of distribution to reduce costs of freight
- Capable of providing continuous replenishment (VMI) to our suppliers/customers
- Reduces rush orders
- Provides better forecasting so suppliers can manage their production
- Provides better service to the customer
PRICING/NEW ITEMS
- Roehl completes forms for new items including new item set up, pricing forms and any market data forms
- Roehl does competitive price checks for new items
SAMPLES OF NEW ITEMS & REFORMULATIONS
- Samples – track through requests to our suppliers to results from our customers and any follow-up changes
- Track and follow up on any samples sent to a third party lab
- We precut samples and give feedback to suppliers saving time in the product development time line and
saving our customers time - We buy and ship samples to our suppliers as needed
DEDUCTIONS
- Roehl researches deductions
- Roehl negotiates repays and any follow up
PACKAGING & LABEL REDESIGNS
- Roehl follows/tracks/manages new label process with customer & designer to ensure timely completion
- We have label experts on staff to facilitate any issues
- We add additional value to our relationship with some of our suppliers as a sourcing agent for paper
labels, poly bags and overwraps
CUSTOMER COMPLAINTS
- Roehl keeps track of all customer complaints
- We make sure all responses are completed in the time requested
HOW CAN WE
HELP YOU?
Our years of industry experience and unique supplier relationships give us the edge we need to serve you with expertise.
